Shipping & Returns

SHIPPING

Our shipping information are as follows:

Our carrier is Direct Freight Express.

All orders will have Authority to Leave.

**NO PARCEL LOCKERS ADDRESSES - SORRY!

All orders are shipped within 3-5 working days.

Freight times can vary between 1-4 working days depending on the delivery location.

If there are any further delays we will contact our customers as soon as able.

 

Please notify us by email at admin@bottleandbox.com.au if you do not receive your order.

 

We also offer collection from our factory!

We are located at:

The Wooden Box Factory

17 Arctic Court

Keysborough VIC 3173

Once your order is ready for collection we will notify you via email and you can come and collect.

Return Policy

As all our wine boxes have been personalised for your specific requirements, all sales are final.

We stand behind our workmanship, but if there are any concerns with your purchase please contact us within five days of receiving the box and we will work together to find a solution.

If an order arrives damaged in transit we will replace it immediately free of charge, once we receive photo proof of the damaged package and item.