faq

Frequently asked questions

Does my wooden box include a bottle of wine?


At this stage we don’t currently offer bottles of wine with our boxes. However this is something we will be implementing in the near future.




Can I use my custom artwork?


Of course! Feel free to get in contact with us via our contact page and we can discuss further.




Where are your boxes made?


We manufacture, laser engrave and package all our boxes in our factory in Keysborough, Victoria.




What is your delivery time?


We aim to complete and dispatch all orders within 3-5 working days. Freight times can vary between 1-4 working days depending on the delivery location. If there are any further delays we will contact our customers as soon as able.




Can I request a specific delivery date?


Unfortunately, actual dates cannot be guaranteed as this is the responsibility of the freight company. To avoid disappointment, when ordering please leave enough time for your wine box to arrive.




Where do you ship to and how much is freight?


We ship Australia wide and use Direct Freight Express. We offer this shipping for a $12 flat rate. All orders will have Authority to Leave. *NO PARCEL LOCKERS - sorry!




Can we come and collect the box?


Of course! Just select the pickup from store option in the checkout process. Once your order is ready for collection we will notify you via email and you can come and collect. We are located at: The Wooden Box Factory 17 Arctic Court Keysborough VIC 3173




Can your boxes travel overseas?


As wood products require ISPM 15 certification or export fumigation before they can be considered to be acceptable to the county the goods are imported into we do not deliver outside of Australia. Customers who wish to send boxes out of Australia will be required to arrange their own fumigation process.